How can we help?
Answers to the most common questions. Can't find yours? Write to us: a human reads every email.
Getting started
What do I need to run Cantaê?
A computer with Windows 10 or 11 or 64-bit Linux (macOS is coming), your music files and any microphone if you want scoring. A DirectX 12 graphics card is optional but makes preparing songs much faster.
Does Cantaê come with songs?
No. Cantaê is a karaoke app for the music you already own: it doesn't sell, distribute or offer song packs. We fully respect the rights of artists and songwriters, and we encourage you to get your music from legitimate sources, such as digital stores, CDs you bought or your own recordings.
Which audio formats work?
Common formats like MP3, FLAC, WAV, M4A/AAC and OGG. Cantaê reads the title, artist, album, cover and genre from the file's tags or from the file name, like Artist - Song.mp3.
Does Cantaê copy or change my music files?
Never. Your folders are only read. The separated tracks and lyrics are saved in Cantaê's own data folder, which you can place on any disk, and move later without losing what's already prepared.
Why does the first launch download files?
The AI models (vocal separation, lyrics transcription and pitch detection) are downloaded once and verified. That's about 1.2 GB.
Preparing songs
What does “preparing” a song mean?
Cantaê separates the voice from the instrumental, finds and syncs the lyrics, and extracts the melody used for scoring. It runs on your computer and you can watch every step in the Preparation queue.
How long does it take?
Usually from under a minute to a few minutes per song, depending on your computer. With a graphics card it's much faster, and the next song is separated while the current one finishes.
The lyrics are wrong or missing. What can I do?
Open the song's lyrics editor to search again, import an .lrc file or edit it yourself. With the voice already separated, Cantaê realigns your lyrics to the singer automatically. Just a little early or late? On the karaoke screen, LYRICS − / + (or Shift + ← / →) moves them 0.1s at a time, saved for the song.
My voice always shows up a little after the notes. Why?
Every computer takes a moment to play the song and to hear the microphone back. In Settings › Microphone, press Measure with the speakers on: Cantaê plays a few beeps, hears them and takes that delay off your score. With headphones, set it by hand.
Can I keep the backing vocals?
Yes. Turn on Keep backing vocals in the instrumental in Settings and Cantaê removes only the lead singer from the next songs you prepare.
Phones & TVs
Do guests need to install anything?
No. They scan the QR code and the room opens in the phone's browser. The Android app is optional: it finds the party by itself and can notify you when it's your turn.
Phones can't connect to the room.
Make sure they're on the same Wi-Fi as the computer. The first time you open a session, Windows asks whether Cantaê can accept network connections. Allow it. Some guest networks block devices from seeing each other. No access to the Wi-Fi? Create the session with Guests without Wi-Fi (needs a license): the QR code then works on mobile data.
How do I show the karaoke on my TV?
Three ways: an HDMI cable (Cantaê opens a second screen), the Cantaê TV app for Fire TV and Android TV, or the TV's web browser at the address shown in the session.
Can the sound come out of the TV?
Yes. On the TV app or browser, press any remote button and choose Play the sound here. Lyrics and scoring compensate for the delay automatically.
Can someone run the party without the computer?
Yes. In the session on the computer, click the crown next to a guest to make them the host. From their phone they start each turn, pause, skip songs and reorder or remove anything in the queue. There's one host per session, and only the computer can choose or remove them.
Scoring
Which microphone should I use?
Any microphone Windows recognizes: USB, headset or webcam. In a session, the singer's phone with the Cantaê app can also be the microphone.
Long notes stop being detected after a second or two.
That's Windows' “audio enhancements” treating a steady note as noise. Open the classic Sound Control Panel › Recording › your microphone › Properties and turn off Enable audio enhancements.
What are the scoring levels?
Casual is forgiving (any octave, short gaps allowed), Precise tightens pitch and timing, and Perfect only rewards the real thing. Scores from different levels are ranked separately.
Is my voice recorded?
No. The microphone is analyzed in real time to measure pitch and is never recorded or stored.
Party games
Which games are there, and how do I turn them on?
Five: Challenge, Guess, Surprise song, Name that song and Duel. A new session has them all on; choose them in Session games when you create the session or on its page, even mid-party. Only guests on their phones play: the computer just shows them.
What are tokens?
Each song a guest sings to the end earns a token, and a Challenge, a Surprise song or a won Duel earns one more. A token pays for a Challenge: sending someone a song to sing. Tokens last for the session and show at the top of the phone.
How does the Duel work, and which mics does it use?
A guest invites another to a song; once accepted, both sing it at the same time, each scored on their own mic: their phone (with the Android app), the computer's mic or a second one. A sound card with two inputs is two mics: in Settings › Microphone, pick the card's Input 1 for the main mic and Input 2 for the second. Whoever scores more wins.
How do I start Name that song?
With the stage free, start it on the computer or from the host's phone. Each round plays a clip of a prepared song's instrumental and the phones pick the title among four. The queue waits for the game to end.
Licensing
How does the free version work?
You can prepare up to 5 songs with every feature unlocked. To prepare more, activate a license key.
How much will a license cost?
During the launch, a license costs $14.99, a promotional price for a limited time. After that, it costs $19.99. It's a one-time payment for a license key, not a subscription.
I own Cantaê Classic. Is it still supported?
Yes, Cantaê Classic remains available on the Microsoft Store. The new Cantaê is a separate app, with its own license. We'll share the details for existing users soon.
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Still stuck?
Send us an email. If something went wrong, attach the diagnostic file from Settings › Diagnostics. It helps us find the problem fast.